Job Title:
Project Coordinator/CSR
Company:
Copywell
Location:
Woodbridge, Ontario
Date Posted:
December 05, 2017
Description:
JOB PURPOSE

 To efficiently and accurately coordinate the order workflow process for key customer accounts

 Provide superior customer service to key customer accounts

 Ensure Total Quality Control as it relates to the order processing of key customer accounts



KEY RESPONSIBILITIES

• Accurately and efficiently process all orders related to key customer accounts

• Prepare and maintain accurate database of all outbound shipments and RMAs

• Conduct physical inventory on all key customer account products and materials

• Prepare reports, such as inventory on hand balance and shortages.

• Verify clerical computations against physical count of stock and adjust errors in computation or count, or investigates and report reasons for discrepancies.

• Prepare and arrange the shipment of all key customer account orders

• Prepare list of depleted items and recommend re-order points

• Other tasks as assigned by management

TYPICAL PERFORMANCE METRICS

• Accuracy of work – zero errors

• Timely completion of work

• Customer service



Levels of performance are set by management from time to time and documented in the Performance Appraisal

SKILL REQUIREMENTS

• Broad based knowledge of Print initiatives

• Basic accounting and mathematical ability

• Ability to solve problems and determine the root cause

• Planning, organizing, and time management skills

• Computer: - MS Office including Word, Excel, Outlook



EDUCATION REQUIREMENTS

• College Diploma or University Degree

• Additional courses in Inventory Control or Operations and other similar functional areas preferred



EXPERIENCE REQUIREMENTS

• 3-5 years industry experience in Print

WORKING CONDITIONS

• Office and Warehouse environment, moderate noise and distraction

• Multiple demands and priorities

• Constant interruptions from co-workers, customers, and management



Please send resume to careers@copywell.com
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