Job Title:
CUSTOMER SERVICE PROJECT MANAGER
Company:
Karma Direct
Location:
GTA
Date Posted:
November 19, 2018
Description:
6-month Contract with potential for Permanent Full Time. Looking for a knowledgeable and talented Customer Service Project Manager who can work independently to provide exceptional customer experience and project management. That means working with high energy and laser focus from both sides of the print management spectrum – Production and Account Management. KARMA DIRECT (www.karma-direct.com) is a full-service print management company. This is a commission job with Accounts provided. Tentative Start Date: January 2019. PLEASE SEND RESUME TO connect@karma-direct.com.







About you:



• In-depth understanding of printing and related services is a MUST (this is NOT an entry-level job!)



• Ability provide exceptional customer service and respond with light speed is also a MUST



• Exceptional attention to detail



• Ability to oversee Vendor Estimating & Procurement processes



• Ability to manage multiple vendors and projects simultaneously



• Energetic and highly motivated



• Serious ability to multi-task and prioritize work activities



• You have a “can do” attitude and can be counted on to remain positive and calm under pressure



• Above average problem-solving skills in order to solve complex customer and production-related issues



• Excellent written, interpersonal communication & telephone skills



• Self-disciplined and highly organized with ability to take initiative and make decisions



• You own a car





About the Job – In this Position, you will:



• Provide in-person, email and telephone customer service to existing customers



• Handle print projects from start to finish (vendor estimate coordination through to finished project delivery)

• Attend Press Approvals as required across the Greater Toronto Area

• Work closely with Vendors and Customers to provide uncompromised product quality



• Handle accounting tasks including managing purchase orders and invoicing



• manage existing long-term business relationships to ensure customer and vendor partner satisfaction



• provide Monthly Report to Company Management



• execute general administration and other duties as assigned or required
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